FAQs

Delivery

How long will my order take?
Orders go to our supplier within 1–2 working days, then allow 10 to 21 days for delivery. Most arrive within two weeks.

Why does it take that long?
Items ship directly from our suppliers overseas rather than from a UK warehouse. It's slower than a UK retailer, and it's why the prices are lower.

How much is delivery?
Free on every order, with no minimum spend.

Where do you deliver?
Anywhere in the United Kingdom. We don't currently deliver elsewhere.

Will I be charged customs or import fees?
No. The price you pay at checkout is the total.

Can I track my order?
Yes. You'll get a tracking number by email when your parcel is dispatched. Tracking can take a few days to start updating, which is normal.

Why did my order arrive in separate parcels?
Items can come from different suppliers, so they may arrive on different days.

Orders and payment

What payment methods do you accept?
Apple Pay, Google Pay, Shop Pay, debit and credit card, and PayPal.

Can I change or cancel my order?
Email us as soon as you can. If it hasn't gone to the supplier yet we can usually stop it. After that, your 14-day cancellation right still applies once it arrives.

Are you VAT registered?
No, so there's no VAT on our prices.

Returns

What's your returns policy?
You have 30 days from receiving your item to request a return, and a legal right to cancel within 14 days of receiving it.

Who pays return postage?
You do if you've changed your mind. We do if the item is faulty, damaged or wrong.

How do I start a return?
Email info@sparkandgadget.co.uk with your order number. We'll reply with instructions and an address. Please don't post anything back before contacting us.

My item arrived damaged.
Send us a photo and we'll replace or refund it.

About us

Where are you based?
Warwick, in the UK. Spark & Gadget is a trading name of Truman Hart, a sole trader.

How do I contact you?
info@sparkandgadget.co.uk. We reply within two working days.