Refund policy

Your right to cancel

If you're in the UK, you have 14 days from receiving your order to tell us you've changed your mind, and a further 14 days to send the item back. You don't need to give a reason. This is your legal right under the Consumer Contracts Regulations.

Beyond that, we give you 30 days from receiving your item to request a return, for any reason.

Condition

Items must come back unused, in the condition you received them, with any tags and original packaging. Please include your order number so we can identify it.

How to start a return

Email info@sparkandgadget.co.uk with your order number and what you'd like to return. We'll reply within two working days with return instructions and the address to send it to. Please don't send anything back before contacting us, as we can't process returns that arrive unannounced.

Return postage

If you're returning an item because you've changed your mind, you pay the return postage. We recommend a tracked service, as we can't refund items that don't reach us.

If the item is faulty, damaged or not what you ordered, we cover the cost of return postage, and you can choose a replacement or a full refund.

Faulty or damaged items

Please check your order when it arrives and contact us straight away if anything is wrong. Send a photo of the problem to info@sparkandgadget.co.uk and we'll sort it out. Under the Consumer Rights Act you have 30 days to reject a faulty item for a full refund.

Items we can't accept back

For hygiene reasons we can't accept returns of the Sole Booster inserts once they've been worn. This doesn't affect your rights if the item is faulty.

Refunds

Once we receive your return we'll inspect it and email you the outcome. Approved refunds go back to your original payment method within 10 working days. Your bank may take a few days more to show it.

If you cancelled under your 14-day right, we'll refund the original standard delivery cost as well as the price of the item.

Orders that haven't arrived

If your order hasn't arrived within 30 days of dispatch, contact us and we'll investigate. If it can't be traced, we'll refund you in full. See our Shipping Policy for delivery times.

Contact

Email info@sparkandgadget.co.uk. We aim to reply within two working days.